Terms & Conditions

Shipping Info

We aim to ship all orders placed before 2pm Monday – Friday within 3 business days for standard shipping and next business day for Express. Next day delivery is only available within the USA and is dependent on availability.

During large promotional events such as Wool Week, Black Friday, Earth Month and seasonal clearance sales, we DO NOT guarantee that we can ship orders within our normal 48 hour time frame. If your order is time sensitive please avoid ordering during these events as we would hate for you to be disappointed. During sales it is also not advisable to request overnight shipping as we cannot guarantee it can reach you overnight.

The customer is responsible for ensuring we have the correct address prior to shipping. We are not responsible for packages delivered to an incorrect address that was supplied to us at checkout. Packages returned to us due to incorrect address will reship at the customer's cost.

We accept no responsibility for items shipped by us once tracking shows they are delivered. We understand post can go missing at destination so if you believe your package is best shipped signature required only then please let us know when you place your order. There may be a slight charge for this depending on where you live. We are NOT responsible for missing packages if we ship to the address you gave us and tracking shows as delivered but you didn't receive it.

We cannot make adjustments to your order after it’s placed. If you realize you made an error after receiving your order notification contact us IMMEDIATELY so we can make the necessary fix before it starts processing.

 

Free Shipping

NOTE: FREE SHIPPING THRESHOLD MAY CHANGE DURING SALE EVENTS. NOTICE WILL BE SENT VIA NUI EMAILS. DURING OUR SEASONAL CLEARANCE AND BLACK FRIDAY SALES THERE IS NO FREE SHIPPING.

Shipping - USA

We offer free standard shipping within the USA for orders over $150. Expedited shipping on orders over $150 will incur a shipping charge at cost.

Shipping is by USPS or UPS at our discretion. Approximate charges are as follows:

• USA Standard $7.95 (usd) for orders under $150. FREE shipping on orders over $150.  Delivery time is usually 2-5 days.
• USA Express Next Day USA $40.00 (usd) by USPS Express Mail.

DO NOT request overnight shipping during a sale event we cannot guarantee overnight delivery during these times.  

Shipping - International

International Orders ship by DHL Fast Ship 2-5 days includes Prepaid Duties at checkout.  

• NEW ZEALAND - NZD45 for orders under NZD225.  FREE shipping on orders over NZD225.
• AUSTRALIA - AUD40 for orders under AUD200.   FREE shipping on orders over AUD200.
• CANADA - CAD25 for orders under CAD200.   FREE shipping on orders over CAD200.
• UK - GBP25 for orders under GBP120.  FREE shipping on orders over GBP120.
• ASIA - USD40 for orders under USD250.  FREE shipping on orders over USD250.
• EUROPE - USD40 for orders under USD200.  FREE shipping on orders over USD200.
• REST OF WORLD - USD40 for orders under USD250.  FREE shipping on orders over USD250.

Duty & Taxes

The buyer/recipient is responsible for all applicable duty and/or taxes. We ship international orders DDP (Deliver Duty Paid) where possible, so any duties/taxes are calculated at checkout and paid there. Shipments will be delivered to you by DHL in 2-5 days with no further local charges or delays. 

Local sales tax is charged for all orders from the state of Texas.