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Returns & Exchanges for USA customers
We want you to be 100% happy with your purchase. If for any reason you are not satisfied you may return or exchange eligible items within 30 days of ship date. Items must be unused and in original condition, with original tags in place. We reserve the right to reject any returned item that does not meet the above requirements. Any items sold with a 40% or greater discount are not eligible for return.
If the return results in the original order value dropping significantly below any free shipping threshold you may have qualified for we do reserve the right to add the original cost of shipping to your order as a deduction to any refund.
Store credits will be a Gift Code emailed to you upon completion of the return. Refunds will be made in the form of the original payment, minus shipping charges.
Returns & Exchanges for customers outside the USA
All customers outside the USA must get the goods back to us at your own cost. Upon receipt of Returns we will issue a store credit or a refund to your original payment method as directed by you. For exchanges, upon receipt of goods we will contact you with a request for payment for the exchange to be shipped out.
Store credits will be a Gift Code emailed to you upon completion of the return. Refunds will be made in the form of the original payment, minus shipping charges.
If you are outside of the US and have received a defective item please email us at [email protected] for a call tag to be sent.
Items ineligible for Return
FINAL SALE ITEMS (those in our sale section of the website AND ANY ITEM ON SALE DURING BLACK FRIDAY, EARTH MONTH, OUR TWO SEASONAL CLEARANCE SALES OR SOLD AT A 40% OR GREATER DISCOUNT) are NOT eligible for return or exchange. We will not accept damaged items that have been worn and/or garment tags removed. In such cases, the item will be returned at your cost.
How to make a return/exchange:
All returns must be pre-approved by Nui Organics.
Please email us at [email protected] with your order # and the email you used to order with for return instructions/labels. If you are within the US you will be issued with your return label.
Returned items and items for exchange must be received by us within 30 business days of placing your return request.
We can only credit you for items received back in our warehouse. We will send you an email upon receipt of your package. Please allow up to 30 days from the day goods arrive back to our warehouse for a return credit to appear on your credit card statement or a store credit to be issued. Exchanges are subject to availability. We will contact you with alternative options should your first choice be unavailable.
Bundle Discounts:
If you return an item purchased at discount as part of a bundle, the value will be recalculated based on the bundle thresholds for the quantity of items you kept and any refund or credit due calculated accordingly.
Missing or incorrect items:
If you have been sent the wrong item in error or feel you are missing an item from you order, please contact us immediately by emailing [email protected] and we will remedy the situation.
Warranty:
We take pride in producing quality products. If you receive an item you consider defective please contact us within 30 days of receipt to arrange a replacement. Should the item be found to be faulty we will also take full responsibility for replacement shipping costs.